"Good Grief" by Granger E. Westberg is a compassionate and insightful guidebook that offers practical wisdom and emotional support to individuals navigating the challenging journey of grief. Drawing on his experience as a pastor, hospital chaplain, and grief counsellor, Westberg provides readers with a roadmap for coping with loss and finding healing in the midst of sorrow.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson is a comprehensive guide that equips readers with practical techniques to enhance their customer service skills and deliver exceptional experiences. The book offers actionable strategies, tips, and insights for individuals and teams seeking to improve their customer service performance.
"To Sell Is Human: The Surprising Truth About Moving Others" by Daniel H. Pink is a book that challenges the notion that sales is the domain of a select group of individuals with a specific set of skills. In fact, Pink argues that we are all in sales, as we spend a significant amount of our time trying to move others to our way of thinking, whether we are convincing our boss to give us a raise or persuading our children to clean their room.
"Spin Selling" is a sales methodology developed by Neil Rackham in the 1980s. The methodology is based on extensive research into what distinguishes successful salespeople from less successful ones. Rackham and his team analysed over 35,000 sales calls across a wide range of industries and found that the most successful salespeople tended to ask more questions than their less successful counterparts.
The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success by Tony Alessandra and Michael J. O'Connor is a book about understanding and working with different personality types in the workplace. The authors argue that the key to success in business is to understand that people have different communication styles and preferences, and to tailor your approach to each individual.
"Co-Active Coaching: Changing Business, Transforming Lives" by Henry Kimsey-House, Karen Kimsey-House, Phillip Sandahl, and Laura Whitworth offers a comprehensive approach to coaching in a business context. The authors introduce the Co-Active Coaching model, which emphasizes the importance of building strong relationships, exploring values and beliefs, and developing strategies for creating change.