The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace by Ron Friedman is a comprehensive guide that explores the elements and strategies necessary to create an exceptional work environment. Drawing from scientific research and real-world examples, Friedman provides valuable insights into the art and science behind building a thriving workplace that fosters engagement, productivity, and employee satisfaction.
Personal Branding for Dummies by Susan Chritton is a comprehensive guide that demystifies the concept of personal branding and provides practical advice for individuals looking to develop and enhance their personal brand. The book offers step-by-step instructions, actionable strategies, and real-life examples to help readers understand the importance of personal branding and how to effectively communicate their unique value to the world.
Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.
John C. Maxwell’s Everyone Communicates, Few Connect explores the difference between merely speaking to others and truly connecting with them. Maxwell, a leadership expert, argues that successful individuals don’t just transmit information—they build meaningful relationships through effective communication. The book provides practical strategies to help people improve their communication skills, whether in personal relationships, business, or leadership roles.
You're Not Listening: What You're Missing and Why It Matters by Kate Murphy is a thought-provoking book that explores the art of listening and its profound impact on our relationships, well-being, and society as a whole. Murphy sheds light on the alarming decline of listening skills in our modern world and provides insightful perspectives and practical tips to become better listeners.
Managing Up: How to Forge an Effective Relationship with Those Above You by Rosanne Badowski is a comprehensive guide that offers practical advice and strategies for building strong relationships with superiors. Drawing on her extensive experience as an executive assistant to former General Electric CEO Jack Welch, Badowski provides valuable insights on managing upwards and leveraging that relationship for personal and professional growth.