Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.
The Miracle of Mindfulness: An Introduction to the Practice of Meditation by Thich Nhat Hanh is a renowned book that offers readers an insightful and practical guide to mindfulness and meditation. Written by the esteemed Buddhist monk, Thich Nhat Hanh, this book introduces the concept of mindfulness and demonstrates how it can bring about profound transformation and inner peace.
Anti-Money Laundering: What You Need to Know by Susan Grossley is a concise and accessible guide that provides readers with a foundational understanding of money laundering and its implications. Geared towards individuals and organisations seeking a clear overview of the topic, Grossley's book offers key insights and practical advice to enhance awareness and compliance with anti-money laundering (AML) regulations.
"Sales Management Simplified: The Straight Truth About Getting Exceptional Results from Your Sales Team" by Mike Weinberg is a practical guide to sales management, focusing on the key principles and practices that are essential for success in today's competitive business environment. The author draws on his extensive experience as a sales consultant and trainer to provide a straightforward approach to sales management that emphasizes the importance of setting clear expectations, providing coaching and feedback, and holding salespeople accountable for their performance.
"How to Stop Negative Thinking" by Chase Hill offers a comprehensive guide to overcoming the destructive patterns of negative thinking that often plague individuals' lives. Drawing from personal experience and psychological research, Hill provides practical strategies and techniques for cultivating a more positive mindset and achieving greater mental well-being.
"Excel Formulas & Functions For Dummies" is a comprehensive guide designed to help readers unlock the full potential of Microsoft Excel's formula and function capabilities. Authored by Ken Bluttman and Peter G. Aitken, this book caters to users of all levels, from beginners to experienced Excel enthusiasts, providing clear explanations, practical examples, and useful tips for mastering Excel formulas and functions