"Renewing Your Customer" by Craig Bailey is a comprehensive guide that delves into the critical aspects of managing customer renewals, emphasising strategies for maintaining strong client relationships and ensuring ongoing business growth. Bailey leverages his extensive experience in customer relationship management to provide actionable insights and practical techniques for businesses looking to maximise their customer retention rates and create lasting loyalty.
"The New Solution Selling: The Revolutionary Sales Process That is Changing the Way People Sell" by Keith M. Eades is a transformative guide that updates and expands upon the principles of solution selling to address the changing landscape of B2B sales. Building on the classic "Solution Selling" methodology, Eades introduces a revised sales process that aligns with the contemporary challenges faced by sales professionals.
Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants by Paul Cherry is a comprehensive guide that provides sales professionals with valuable insights and practical techniques for using questions effectively to uncover customers' needs and motivations. Through a strategic questioning process, the book offers a roadmap for engaging customers, building rapport, and generating successful sales outcomes.
Objections: The Ultimate Guide for Mastering the Art and Science of Getting Past No by Jeb Blount is a comprehensive guide that delves into the intricate realm of handling objections in the sales process. Blount, a renowned sales expert and author, offers practical insights, strategies, and a systematic approach to empower sales professionals in overcoming objections and securing successful deals.
"Selling to Big Companies" by Jill Konrath is a practical and insightful guide that equips sales professionals with the strategies and tactics needed to navigate the complex landscape of selling to large corporations. Published in 2005, the book draws on Konrath's extensive experience in sales and provides actionable advice for individuals looking to break into, or expand their success within, the corporate sales arena.
"The Negotiation Book: Your Definitive Guide to Successful Negotiating" by Steve Gates offers a detailed overview of negotiation techniques and strategies applicable to various contexts, including business, personal, and professional interactions. Through practical advice, real-world examples, and actionable tips, Gates provides readers with the tools and insights they need to negotiate effectively and achieve successful outcomes.