The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...