What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...