Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you are thinking about them, by solving their problems and communicating in simple, thoughtful ways. 

Objective: 

To appreciate the client’s perspective. Acknowledge the impact Service has to Brand Loyalty. Takeaway practical hints and tips to Build Relationships with your Clients.  

Agenda: 

• The Client Journey 
• Creating Long Lasting Loyalty
• Skills: Hints and Tips