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Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Nov 13, 2024
Time
9:30 AM
Communication Skills Effective Verbal Communication module
Communication Skills

Effective Verbal Communication

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...

Next Event:
Date
Nov 13, 2024
Time
11:00 AM
Leadership How to Conduct an Effective 1 to 1 Meeting module
Emerging Leaders

How to Conduct an Effective 1 to 1 Meeting

The chance to speak with one to one with your direct reports is a valuable opportunity to get to know them better, what drives and...

Next Event:
Date
Nov 13, 2024
Time
12:30 PM
Compliance Bullying and Harassment module
Compliance

Bullying and Harassment

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

Next Event:
Date
Nov 13, 2024
Time
2:00 PM
Leadership Creating a Personal Development Plan module
Performance Management

Creating a Personal Development Plan

A PDP is a tool to enable individuals to improve their performance and reach their full potential at each stage of their career. Identify...

Next Event:
Date
Nov 13, 2024
Time
3:30 PM
Mental Wellness Understanding and Overcoming Stress, Fear and Anxiety module
Stress Management

Understanding and Overcoming Stress, Fear and Anxiety

Stress is only a "bad" thing when it becomes disproportionate and misplaced. Understand the types of stress we experience,...

Next Event:
Date
Nov 14, 2024
Time
9:30 AM
Business Essentials Diversity & Inclusion in Recruitment module
Diversity and Inclusion

Diversity & Inclusion in Recruitment

In today's rapidly evolving global workforce, fostering diversity and inclusivity isn't just a moral imperative—it's a strategic...

Next Event:
Date
Nov 14, 2024
Time
11:00 AM
Business Essentials Promoting Diversity and Respect through Language module
Diversity and Inclusion

Promoting Diversity and Respect through Language

Inclusive language is a powerful tool for creating a workplace culture that values diversity and fosters respect among colleagues....

Next Event:
Date
Nov 14, 2024
Time
2:00 PM
Workplace Readiness Presentation Skills in an Interview module
Interview Readiness Part 2

Presentation Skills in an Interview

In today’s competitive job market, the ability to present yourself confidently and effectively in an interview can make all the...

Next Event:
Date
Nov 14, 2024
Time
3:30 PM
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