Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Target Audience: Any level Learn the difference between bullying & harassment, how to recognise them and the specific laws that...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...