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Courses - Page 5

48 results - Page 5 of 6

Business Essentials How to Manage and Organise your Inbox module
Business Skills

How to Manage and Organise your Inbox

Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...

Next Event:
Date
Jan 24, 2025
Time
9:30 AM
Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Jan 27, 2025
Time
3:30 PM
Microlearning The Importance of Body Language module
Customer Excellence - Micro

The Importance of Body Language

Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...

Next Event:
Date
Jan 27, 2025
Time
5:30 PM
Customer Service Excellence Adapting Customer Service to the Remote Environment - Part 2 module
Customer Operational Excellence

Adapting Customer Service to the Remote Environment - Part 2

Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...

Customer Service Excellence Problem Solving - Effective Approaches module
Customer Strategic Excellence

Problem Solving - Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Jan 30, 2025
Time
3:30 PM
Project Management Engaging Stakeholders module
Project Management

Engaging Stakeholders

Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...

Next Event:
Date
Feb 5, 2025
Time
12:30 PM
Customer Service Excellence Importance of Mindset in Customer Relationship Management module
Customer Operational Excellence

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...

Customer Service Excellence Customer Complaint Resolution - Part 2 module
Customer Strategic Excellence

Customer Complaint Resolution - Part 2

Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...

Next Event:
Date
Feb 6, 2025
Time
3:30 PM
Communication Skills The Gift of Receiving Feedback module
Communication Skills

The Gift of Receiving Feedback

Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...

Next Event:
Date
Feb 7, 2025
Time
9:30 AM