During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...