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48 results - Page 4 of 6

Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Dec 20, 2024
Time
9:30 AM
Business Essentials Learn to Manage Time Effectively module
Business Skills

Learn to Manage Time Effectively

There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...

Next Event:
Date
Jan 3, 2025
Time
11:00 AM
Business Essentials Working Remotely module
Business Skills

Working Remotely

Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...

Next Event:
Date
Jan 6, 2025
Time
2:00 PM
Customer Service Excellence Leading a Customer Service Team module
Customer Service Leadership

Leading a Customer Service Team

Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...

Next Event:
Date
Jan 9, 2025
Time
5:00 PM
Compliance Bullying and Harassment module
Compliance

Bullying and Harassment

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

Next Event:
Date
Jan 13, 2025
Time
2:00 PM
Microlearning Building Long Lasting Relationships (with anyone!) module
Customer Excellence - Micro

Building Long Lasting Relationships (with anyone!)

This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...

Next Event:
Date
Jan 13, 2025
Time
5:30 PM
Compliance Anti-Money Laundering module
Compliance

Anti-Money Laundering

It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...

Next Event:
Date
Jan 14, 2025
Time
11:00 AM
Communication Skills Train the Trainer module
Communication Skills

Train the Trainer

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Next Event:
Date
Jan 16, 2025
Time
3:30 PM
Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Jan 20, 2025
Time
5:00 PM