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48 results - Page 3 of 6

Customer Service Excellence Understanding Style Awareness - Part 2 module
Customer Delivery Excellence

Understanding Style Awareness - Part 2

This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...

Next Event:
Date
Nov 28, 2024
Time
12:30 PM
Communication Skills Effective and Active Listening module
Communication Skills

Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Next Event:
Date
Nov 28, 2024
Time
5:00 PM
Customer Service Excellence Dealing with Challenging Customers - Part 2 module
Customer Operational Excellence

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

Next Event:
Date
Dec 2, 2024
Time
11:00 AM
Communication Skills How to Engage and Understand Others module
Communication Skills

How to Engage and Understand Others

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...

Next Event:
Date
Dec 3, 2024
Time
9:30 AM
Customer Service Excellence Effective Customer Meetings module
Customer Delivery Excellence

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

Next Event:
Date
Dec 3, 2024
Time
2:00 PM
Communication Skills Effective Verbal Communication module
Communication Skills

Effective Verbal Communication

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...

Next Event:
Date
Dec 4, 2024
Time
11:00 AM
Customer Service Excellence Delivering Customer Service Excellence module
Customer Operational Excellence

Delivering Customer Service Excellence

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...

Next Event:
Date
Dec 4, 2024
Time
2:00 PM
Compliance Cyber Security Essentials module
Compliance

Cyber Security Essentials

Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...

Next Event:
Date
Dec 4, 2024
Time
3:30 PM
Customer Service Excellence Adapting your Customer Service Skills to a Remote Environment module
Customer Operational Excellence

Adapting your Customer Service Skills to a Remote Environment

During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...