In Permission to Feel, Marc Brackett, a leading expert in the field of emotional intelligence, argues for the importance of emotional awareness and regulation in creating a healthier, more successful society. Through his personal journey and extensive research, Brackett demonstrates how emotions are often misunderstood, dismissed, or repressed, and how this leads to detrimental effects on mental health, relationships, and productivity. He makes a compelling case for why giving ourselves "permission to feel" and teaching others to do the same is essential for individual well-being and societal progress.
"How to Wow" by Adrian Swinscoe is a customer service and experience guide that provides practical insights and strategies for businesses to create remarkable customer experiences effortlessly. The author, drawing on his extensive experience in customer service, outlines 68 actionable ways to enhance the customer journey and leave a lasting positive impression.
"The Relaxation and Stress Reduction Workbook" is a self-help book written by Martha Davis, Elizabeth Robbins Eshelman, and Matthew McKay. The book is designed to help readers manage stress and anxiety through a variety of techniques and exercises.
In The Advantage: Why Organisational Health Trumps Everything Else in Business, Patrick Lencioni argues that the key to long-term success is not just intelligence, strategy, or innovation, but organisational health—the ability of a company to foster trust, clarity, and alignment among its people. He defines a healthy organisation as one where minimal politics and confusion exist, allowing employees to focus on their work productively. Conflict, in this context, is inevitable, but when managed properly, it can strengthen a team rather than weaken it.
"Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales" by Mike Brooks is a comprehensive guide designed to equip sales professionals with effective scripts and strategies for successful telephone conversations. Brooks, a renowned sales trainer and expert, provides a valuable resource filled with word-for-word scripts and practical advice to help individuals master the art of phone-based selling.
"Mindfulness: An Eight-Week Plan for Finding Peace in a Frantic World" by Mark Williams and Danny Penman is a practical guide to developing mindfulness skills. The book is based on the authors' own experiences with mindfulness, as well as their work with clients and students.