This 20 minute course equips you with essential skills to nurture enduring connections with people from all walks of life. You'll learn...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...