This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...