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Customer Service Excellence

23 results - Page 1 of 3

Customer Service Excellence Understanding Style Awareness - Part 2 module
Customer Delivery Excellence

Understanding Style Awareness - Part 2

This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...

Next Event:
Date
Mar 10, 2025
Time
2:00 PM
Customer Service Excellence Client Complaint Resolution - Part 1 module
Customer Strategic Excellence

Client Complaint Resolution - Part 1

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...

Next Event:
Date
Mar 11, 2025
Time
8:00 AM
Customer Service Excellence Client Complaint Resolution - Part 2 module
Customer Strategic Excellence

Client Complaint Resolution - Part 2

Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...

Next Event:
Date
Mar 13, 2025
Time
11:00 AM
Customer Service Excellence Effective Customer Meetings module
Customer Delivery Excellence

Effective Customer Meetings

A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...

Next Event:
Date
Mar 14, 2025
Time
11:00 AM
Customer Service Excellence Problem Solving - Effective Approaches module
Customer Strategic Excellence

Problem Solving - Effective Approaches

Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...

Next Event:
Date
Mar 18, 2025
Time
11:00 AM
Customer Service Excellence Importance of Mindset in Customer Relationship Management module
Customer Operational Excellence

Importance of Mindset in Customer Relationship Management

This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...

Next Event:
Date
Mar 26, 2025
Time
12:30 PM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Mar 26, 2025
Time
3:30 PM
Customer Service Excellence Dealing with Challenging Customers - Part 2 module
Customer Operational Excellence

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

Next Event:
Date
Mar 27, 2025
Time
12:30 PM
Customer Service Excellence Delivering an Exceptional Customer Service for Internal Stakeholders module
Customer Operational Excellence

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

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