When I Say No, I Feel Guilty by Manuel J. Smith is a timeless classic that offers valuable insights and practical techniques for developing assertiveness and effective communication skills. This book serves as a guide for individuals who struggle with setting boundaries, saying no, and expressing their needs without feeling guilty. Through a comprehensive exploration of assertiveness, guilt, and communication patterns, Smith empowers readers to overcome these challenges and lead more authentic and fulfilling lives.
The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success by Anna Carroll is a comprehensive guide that explores the importance of providing regular and effective feedback in the workplace. Carroll, an experienced leadership coach and consultant, offers practical strategies and insights to help managers and team leaders enhance their feedback skills and create a culture of continuous improvement.
Aimee L. Franklin’s Stakeholder Engagement is a comprehensive examination of how organisations across different sectors can effectively engage with their stakeholders to enhance sustainability and overall impact. The book presents a structured approach to stakeholder engagement, grounded in theoretical models and practical applications.
In Building Agreement: Using Emotions as You Negotiate, Roger Fisher and Daniel Shapiro argue that successful negotiations are not just about logic and facts but also about emotions. They provide a framework for understanding and managing emotions to build agreement, reduce resistance, and create mutually beneficial outcomes. The book is particularly useful in workplace conflict resolution, leadership negotiations, and everyday interpersonal interactions.
Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants by Paul Cherry is a comprehensive guide that provides sales professionals with valuable insights and practical techniques for using questions effectively to uncover customers' needs and motivations. Through a strategic questioning process, the book offers a roadmap for engaging customers, building rapport, and generating successful sales outcomes.
Nathaniel Branden’s The Six Pillars of Self-Esteem is a foundational book on understanding, developing, and maintaining self-esteem. Branden, a psychotherapist and pioneer in the study of self-esteem, defines it as "the reputation we acquire with ourselves." He argues that self-esteem is essential for psychological well-being, success, and fulfilment. The book outlines six fundamental pillars that support healthy self-esteem and provides practical exercises to help integrate them into daily life.