Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.
John C. Maxwell’s Everyone Communicates, Few Connect explores the difference between merely speaking to others and truly connecting with them. Maxwell, a leadership expert, argues that successful individuals don’t just transmit information—they build meaningful relationships through effective communication. The book provides practical strategies to help people improve their communication skills, whether in personal relationships, business, or leadership roles.
"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life.
When I Say No, I Feel Guilty by Manuel J. Smith is a timeless classic that offers valuable insights and practical techniques for developing assertiveness and effective communication skills. This book serves as a guide for individuals who struggle with setting boundaries, saying no, and expressing their needs without feeling guilty. Through a comprehensive exploration of assertiveness, guilt, and communication patterns, Smith empowers readers to overcome these challenges and lead more authentic and fulfilling lives.
The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace by Ron Friedman is a comprehensive guide that explores the elements and strategies necessary to create an exceptional work environment. Drawing from scientific research and real-world examples, Friedman provides valuable insights into the art and science behind building a thriving workplace that fosters engagement, productivity, and employee satisfaction.
Managing Up: How to Forge an Effective Relationship with Those Above You by Rosanne Badowski is a comprehensive guide that offers practical advice and strategies for building strong relationships with superiors. Drawing on her extensive experience as an executive assistant to former General Electric CEO Jack Welch, Badowski provides valuable insights on managing upwards and leveraging that relationship for personal and professional growth.