"The Performance Appraisal Tool Kit: Redesigning Your Performance Review Template to Drive Individual and Organisational Change" by Paul Falcone is a comprehensive guide aimed at managers and organisations looking to transform their performance appraisal processes. This book offers practical insights and resources to help address the limitations of traditional performance reviews and turn them into a more effective and growth-oriented tool.
Bullying in the Workplace: The Complete Guide to Dealing with Bullying in the Workplace, Bullying Prevention and Intervention by Cathy Hunt is a comprehensive book that explores the pervasive issue of workplace bullying and provides valuable insights and strategies for individuals and organisations to address and combat this problem. With a focus on both prevention and intervention, Hunt offers a wealth of information and practical advice to create a healthier and more respectful work environment.
"Project Management: A Systems Approach to Planning, Scheduling, and Controlling" by Harold Kerzner is a comprehensive guide to project management, providing a detailed overview of the key concepts, principles, and techniques involved in managing projects effectively. The book covers all aspects of project management, from planning and scheduling to budgeting and risk management, making it an indispensable resource for project managers of all experience levels.
To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink is a book that challenges the notion that sales is the domain of a select group of individuals with a specific set of skills. In fact, Pink argues that we are all in sales, as we spend a significant amount of our time trying to move others to our way of thinking, whether we are convincing our boss to give us a raise or persuading our children to clean their room.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a compelling book that explores the power of embracing customer complaints and turning them into opportunities to enhance customer loyalty and business success. Baer provides valuable insights, real-world examples, and actionable strategies to help organisations effectively handle customer feedback and create a culture of customer-centricity.
"High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results" by Mark Hunter is a compelling guide that delves into the art and science of prospecting to enhance sales performance and drive profitability. Published in 2016, Hunter, known as "The Sales Hunter," leverages his extensive experience in sales to provide actionable insights and strategies for sales professionals seeking to optimise their prospecting efforts.