Mindset: The New Psychology of Success by Carol S. Dweck is a groundbreaking book that explores the concept of mindset and its profound impact on personal and professional success. Dweck, a renowned psychologist, delves into the idea that one's beliefs about their abilities, whether they have a fixed or growth mindset, can significantly shape their achievements and overall well-being.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington is a comprehensive guide to understanding, designing, and improving the customer experience. The book describes the importance of putting yourself in the customer's shoes and understanding their needs and preferences in order to create a positive customer experience that fosters loyalty and repeat business.
"The Adult Safeguarding Practice Handbook" by Kate Spreadbury serves as a comprehensive guide for professionals working in the field of adult safeguarding. The book provides practical advice, tools, and resources to support effective safeguarding practices and protect vulnerable adults from abuse and neglect.
The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate by Jacob Morgan is a compelling book that explores the importance of the employee experience in attracting and retaining top talent. Morgan, a renowned futurist and workplace expert, presents a comprehensive framework and practical strategies for organisations to create a compelling employee experience that fosters engagement, productivity, and loyalty.
The Workplace Bullying Handbook: How to Identify, Prevent, and Stop a Workplace Bully by Paul Pelletier is a comprehensive guide that provides invaluable insights and practical strategies for addressing and eliminating workplace bullying. Pelletier, an expert in workplace bullying, offers a step-by-step approach to help individuals and organisations recognise, prevent, and effectively respond to this pervasive issue.