Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...