Elizabeth Harrin’s Engaging Stakeholders on Projects is a practical guide for project professionals on how to effectively engage stakeholders to ensure project success. The book builds upon the principles of the APM Body of Knowledge (7th edition) and provides actionable tools, techniques, and strategies for improving stakeholder relationships.
"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life.
"The Performance Appraisal Question and Answer Book: A Survival Guide for Managers" by Dick Grote is a comprehensive resource designed to assist managers in navigating the complexities of performance appraisals. Grote, a renowned expert in performance management, provides a practical guide filled with questions and answers to address the challenges managers face during the performance review process.
"Leading the Customer Experience" by Sarah Cook is a comprehensive guide for organisations aiming to deliver exceptional customer service and create long-lasting customer loyalty. Cook emphasises that in today’s highly competitive market, providing an outstanding customer experience (CX) is not just a differentiator but a necessity for businesses to thrive.
Crucial Conversations: Tools for Talking When Stakes Are High, written by Joseph Grenny, Kerry Patterson, Ron McMillan, and Al Switzler, is a powerful guide to improving communication in high-stakes situations. The book provides practical strategies to navigate sensitive discussions where emotions run high, opinions vary, and the outcomes are significant. It aims to help individuals handle challenging conversations with confidence, ensuring that relationships are strengthened, and positive outcomes are achieved.
"The Speed of Trust: The One Thing That Changes Everything" by Stephen M.R. Covey is a transformative book that explores the profound impact trust has on personal and organisational success. Drawing from the principles of his father's renowned work, "The 7 Habits of Highly Effective People," Covey delves into the concept of trust and provides a comprehensive framework for understanding, building, and repairing it.