"Speak Like Churchill, Stand Like Lincoln: 21 Powerful Secrets of History's Greatest Speakers" by James C. Humes is a book that offers practical tips and advice on public speaking. The book draws inspiration from some of history's most famous and effective speakers, such as Winston Churchill and Abraham Lincoln. Humes identifies 21 key strategies for delivering powerful and memorable speeches and presentations.
"Relax, It's Only Uncertainty" is a captivating exploration of how to navigate life's uncertainties with resilience and grace. Authored by Dr. Harold Smith, a seasoned psychologist, this book delves into the nature of uncertainty and offers practical strategies to thrive amidst life's unpredictability.
Manage Up!: The Ultimate Guide to Managing Your Manager by Jacqueline Ross is a comprehensive guide that provides practical strategies for successfully managing the relationship with your manager and maximising your professional growth. Drawing on her extensive experience in leadership development and coaching, Ross offers valuable insights, tips, and techniques for building a productive and collaborative partnership with your manager.
"Presentation Zen: Simple Ideas on Presentation Design and Delivery" by Garr Reynolds is a book that offers a fresh approach to creating presentations that is grounded in simplicity, clarity, and creativity. The book challenges the traditional approach of creating text-heavy slides and delivers practical tips on how to design visually compelling slides, deliver engaging presentations, and connect with your audience.
"Strategic Selling: The Unique Sales System Proven Successful by America's Best Companies" by Robert B. Miller and Stephen E. Heiman is a seminal work that introduces a systematic and strategic approach to sales, emphasising thorough research, planning, and a customer-focused methodology. Originally published in the 1980s, the book has become a classic in the field of sales and is widely regarded as a foundational resource for sales professionals seeking to enhance their strategic selling capabilities.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow and Claus Moller is an insightful book that challenges the traditional view of customer complaints and presents a new perspective on how organisations can leverage complaints to build customer loyalty. The authors argue that complaints should be seen as valuable feedback and opportunities for improvement rather than as negative incidents to be avoided or ignored.