"Death by Meeting: A Leadership Fable... About Solving the Most Painful Problem in Business" by Patrick Lencioni is a thought-provoking book that confronts the common problem of ineffective and tedious business meetings. Lencioni, well-versed in organisational health and leadership, weaves a compelling narrative that not only educates but also provides valuable guidance on turning meetings from uninspiring and time-consuming rituals into engaging and results-driven interactions.
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. by Brené Brown is a powerful book that explores the qualities and behaviours of courageous leadership. Drawing from extensive research, personal stories, and practical examples, Brown offers insights and strategies to help leaders create positive and thriving work environments.
Own Your Greatness: Overcome Impostor Syndrome, Beat Self-Doubt, and Succeed in Life by Lisa Orbé-Austin and Richard Orbé-Austin is a transformative book that provides insights, strategies, and practical tools to help individuals overcome imposter syndrome and unleash their full potential. Drawing from their expertise as psychologists and executive coaches, the authors offer a comprehensive approach to address the psychological barriers that hold people back from embracing their greatness.
"Speak Like Churchill, Stand Like Lincoln: 21 Powerful Secrets of History's Greatest Speakers" by James C. Humes is a book that offers practical tips and advice on public speaking. The book draws inspiration from some of history's most famous and effective speakers, such as Winston Churchill and Abraham Lincoln. Humes identifies 21 key strategies for delivering powerful and memorable speeches and presentations.
Project Management Communication Tools by William Dow and Bruce Taylor is a comprehensive guide that highlights the critical role of communication in project management. The book provides over 80 communication tools and techniques, helping project managers improve clarity, collaboration, and stakeholder engagement. It argues that poor communication is one of the leading causes of project failure and offers practical solutions to enhance project success through structured communication strategies.
Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.