Leadership: The Power of Emotional Intelligence by Daniel Goleman explores the crucial connection between emotional intelligence (EI) and effective leadership. Drawing on extensive research and case studies, Goleman reveals how emotional intelligence skills can elevate leaders to new levels of success. This book explores the transformative impact of emotional intelligence on leadership.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book that aims to provide businesses with strategies to create an effortless customer experience that increases customer loyalty and satisfaction. The authors conducted extensive research on customer interactions with various companies and analysed the data to identify what drives customer loyalty and satisfaction.
Writing Effective Email: Improving Your Electronic Communication by Nancy Flynn is a comprehensive guidebook that aims to enhance readers' skills in crafting clear, concise, and professional emails. Flynn recognises the growing importance of email communication in today's digital age and provides practical strategies and tips to help readers communicate effectively through this medium.
Get Your Inbox Down to Zero: from How to be a Productivity Ninja by Graham Allcott is a practical guide that provides strategies and techniques for managing email overload and achieving an empty inbox. With a focus on productivity and efficiency, the book offers actionable advice to help individuals regain control over their email and increase their overall effectiveness.
"Customer-Centric Selling" by Michael T. Bosworth and John Holland is a comprehensive guide that redefines the traditional sales approach by placing the customer at the centre of the selling process. This influential book provides sales professionals with a strategic framework designed to align with the needs, interests, and preferences of modern buyers. Bosworth and Holland emphasise the importance of understanding the customer's perspective, fostering meaningful relationships, and creating value throughout the sales journey.
Tom Kendrick's "Identifying and Managing Project Risk" is a comprehensive guide aimed at equipping project managers with the tools and techniques necessary to navigate and mitigate risks effectively throughout the project lifecycle. The book is structured to provide a systematic approach to risk management, ensuring that project managers can identify potential pitfalls early and take proactive measures to avoid or minimise their impact.