"The Lost Art of Closing: Winning the Ten Commitments That Drive Sales" by Anthony Iannarino is a compelling guide that redefines the traditional approach to sales closing techniques. Iannarino, a seasoned sales professional and consultant, outlines a strategic framework centred around obtaining ten specific commitments from prospects. The book is a roadmap for sales professionals to navigate the modern sales landscape by focusing on relationship-building, trust, and the art of effective persuasion.
Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb Attitude by Mark Murphy introduces a unique approach to hiring that goes beyond skills and focuses on assessing candidates' attitudes and cultural fit. Murphy argues that hiring individuals with the right attitude is essential for long-term success and offers practical strategies for identifying and selecting candidates with the desired attitude.
The Resume Writing Guide: A Step-by-Step Workbook for Creating a Winning Resume by Lisa McGrimmon is a practical and comprehensive resource designed to guide job seekers through the process of creating an effective, impactful resume. The book stands out by offering a hands-on, workbook-style approach, providing readers with tools, templates, and exercises to craft resumes that highlight their strengths, experience, and skills in the best possible way. McGrimmon, a seasoned career consultant, offers step-by-step instructions that simplify the often intimidating process of resume writing.
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski is a comprehensive guide that explores the science behind burnout and offers practical strategies for managing and recovering from stress. Drawing from research in psychology, neuroscience, and physiology, the authors provide valuable insights and tools to help individuals understand and address the complexities of burnout.
"Data Analysis in Microsoft Excel: Deliver Awesome Analytics" authored by Alex Holloway is a comprehensive guide aimed at empowering users to perform effective data analysis using Microsoft Excel. Holloway's book is structured to cater to users of all skill levels, providing a systematic approach to mastering Excel's data analysis capabilities and delivering impactful insights.