"The Art of Crossing Cultures" by Craig Storti is a seminal guide on navigating the complexities of intercultural interactions. The book addresses the challenges and intricacies of living and working in a foreign culture, providing readers with practical strategies for adapting and thriving in new cultural environments. Storti, an expert in intercultural communications, draws on his extensive experience to offer insights that are both enlightening and actionable.
"Meetings Suck: Turning One of the Most Loathed Elements of Business into One of the Most Valuable" by Cameron Herold is a practical guide that offers a fresh perspective on a widespread issue in the business world: ineffective meetings. Herold, an experienced business leader and entrepreneur, provides insights and actionable advice on how to transform meetings from unproductive and frustrating events into valuable and productive interactions.
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.
The Mindful Way Workbook: An 8-Week Program to Free Yourself from Depression and Emotional Distress is an invaluable resource for individuals seeking to overcome depression and manage emotional distress. Written by John Teasdale, Mark Williams, and Zindel Segal, this workbook provides a comprehensive and practical guide to utilising mindfulness-based cognitive therapy (MBCT) as a means of achieving lasting emotional well-being.
"Influence: The Psychology of Persuasion" by Robert Cialdini is a classic book on the science of influence and persuasion. Cialdini draws on years of research in psychology, sociology, and communication to outline six key principles of persuasion that can be used to influence others in a variety of settings.
First Impressions: What You Don't Know About How Others See You by Ann Demarais and Valerie White is a fascinating exploration of the psychology behind first impressions and how they shape our interactions with others. The book provides valuable insights and practical techniques for making a positive impact from the moment we meet someone.