In "Train the Trainer: The Art of Training Delivery" by Skills Converged, readers are taken on a comprehensive journey into the intricacies of effective training delivery. This book, authored by the esteemed training resource provider Skills Converged, serves as an invaluable guide for trainers looking to hone their skills and elevate their impact in the realm of professional development.
Me 2.0: Build a Powerful Brand to Achieve Career Success by Dan Schawbel is a comprehensive guide that offers valuable insights and practical advice on building a personal brand in the digital age. Schawbel, an expert in personal branding and career development, provides readers with a step-by-step approach to leveraging social media, networking, and self-promotion to establish a strong personal brand that aligns with their career goals.
"Data Analysis in Microsoft Excel" by Maxwell Angelou is a comprehensive guide that aims to equip readers with the necessary skills to perform data analysis using Microsoft Excel. Angelou's book is tailored for both beginners and intermediate users, providing a structured approach to mastering data analysis techniques within the versatile Excel environment.
"Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are" by Zoe Chance is a compelling exploration of the art of persuasion and its integral role in both personal and professional success. As a professor at the Yale School of Management and a distinguished expert in the realms of influence and behavioural economics, Zoe Chance offers readers an insightful and practical guide to harnessing the power of influence without forsaking authenticity or ethical principles.
"Pre-Suasion: A Revolutionary Way to Influence and Persuade" by Robert Cialdini explores the power of setting the stage before attempting to persuade or influence others. Cialdini argues that the key to successful persuasion is not only the message itself, but also the context in which it is delivered. By understanding how to effectively prime people for persuasion, it is possible to significantly increase the likelihood of success.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow and Claus Moller is an insightful book that challenges the traditional view of customer complaints and presents a new perspective on how organisations can leverage complaints to build customer loyalty. The authors argue that complaints should be seen as valuable feedback and opportunities for improvement rather than as negative incidents to be avoided or ignored.