How to Handle Sexual Harassment in the Workplace During the #MeToo Era is a guidebook focused on addressing the pressing issue of workplace sexual harassment in the context of the #MeToo movement. This book provides actionable advice for employers, human resources professionals, and managers on how to navigate the complexities of sexual harassment allegations, improve workplace culture, and ensure compliance with legal obligations. It highlights the increased awareness and expectations for accountability that have arisen since the #MeToo movement gained global momentum.
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is a book about how to have productive and effective conversations when the stakes are high, emotions are strong, and opinions differ. The book provides readers with tools and techniques for handling challenging conversations in both personal and professional settings.
"Getting to Yes: Negotiating Agreement Without Giving In" by Roger Fisher, William Ury, and Bruce Patton is a seminal work in the field of negotiation that presents a principled approach to negotiation, emphasising collaboration and mutual benefit. Through this book, the authors offer a comprehensive framework for negotiating agreements that meet the interests of all parties involved, without resorting to adversarial tactics or compromising principles.
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.
"The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance" by Adrian Gostick and Chester Elton is a motivational and insightful book that explores the powerful impact of recognition in the workplace. Through extensive research and real-world examples, the authors demonstrate how simple acts of appreciation and acknowledgment can transform employee engagement, retention, and performance.
The Resume Writing Guide: A Step-by-Step Workbook for Creating a Winning Resume by Lisa McGrimmon is a practical and comprehensive resource designed to guide job seekers through the process of creating an effective, impactful resume. The book stands out by offering a hands-on, workbook-style approach, providing readers with tools, templates, and exercises to craft resumes that highlight their strengths, experience, and skills in the best possible way. McGrimmon, a seasoned career consultant, offers step-by-step instructions that simplify the often intimidating process of resume writing.