Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin is a transformative book that draws on the authors' experiences as Navy SEAL officers to provide powerful lessons on leadership. Through captivating anecdotes and practical insights, Willink and Babin outline the principles of extreme ownership and demonstrate how they can be applied in any leadership role.
"Inclusion: Diversity, The New Workplace & The Will To Change" by Jennifer Brown is a comprehensive guide aimed at helping organisations create inclusive workplace cultures where diversity is valued and leveraged for success. Brown, a leading diversity and inclusion expert, shares her insights and practical strategies for fostering an environment where all employees can thrive.
"How to Stop Negative Thinking" by Chase Hill offers a comprehensive guide to overcoming the destructive patterns of negative thinking that often plague individuals' lives. Drawing from personal experience and psychological research, Hill provides practical strategies and techniques for cultivating a more positive mindset and achieving greater mental well-being.
Mindset: Changing the Way You Think to Fulfil Your Potential by Carol Dweck is a transformative book that explores the power of mindset in shaping our abilities, achievements, and personal growth. Dweck introduces the concept of a growth mindset versus a fixed mindset and demonstrates how adopting a growth mindset can lead to greater fulfilment and success in various areas of life.
"Death by Meeting: A Leadership Fable... About Solving the Most Painful Problem in Business" by Patrick Lencioni is a thought-provoking book that confronts the common problem of ineffective and tedious business meetings. Lencioni, well-versed in organisational health and leadership, weaves a compelling narrative that not only educates but also provides valuable guidance on turning meetings from uninspiring and time-consuming rituals into engaging and results-driven interactions.