An overview of the requirements and impact of Privacy and Electronic Communications Regulations (PECR)...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...