The Inner Game of Tennis by Timothy Gallwey is a seminal work that revolutionized the way people approach sports, particularly tennis, by focusing on the mental and psychological aspects of performance. Despite its title, this book goes far beyond tennis, offering profound insights into mastering any skill or endeavour through the power of self-awareness and mindfulness.
"Influencing Virtual Teams: 17 Tactics That Get Things Done with Your Remote Employees" by Hassan Osman is a practical and insightful guide that delves into the nuances of leading and influencing remote teams effectively. With the rise of remote work, this book offers essential strategies for managers and leaders to navigate the challenges of distance and create a cohesive and productive virtual team environment.
The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace by Ron Friedman is a comprehensive guide that explores the elements and strategies necessary to create an exceptional work environment. Drawing from scientific research and real-world examples, Friedman provides valuable insights into the art and science behind building a thriving workplace that fosters engagement, productivity, and employee satisfaction.
"Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling" by Art Sobczak is a definitive guide that transforms traditional cold calling into a strategic and effective process. Published in 2010, Sobczak draws on his extensive experience in sales to provide a comprehensive framework for sales professionals to master the art of making "smart" calls and achieve success in their prospecting efforts.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
Email: A Write It Well Guide by Janis Fisher Chan is a comprehensive resource that aims to improve readers' email writing skills. The book provides practical guidance, strategies, and examples to help individuals write clear, concise, and professional emails in various contexts.