Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...