The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...