Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by Sarah Cook is a comprehensive guide that explores the importance of effectively managing customer complaints and using service recovery as a means to build customer loyalty. Cook provides valuable insights, practical strategies, and actionable techniques to help organisations handle complaints with excellence.
"The Power of Now" by Eckhart Tolle is a transformative book that teaches readers how to live in the present moment and let go of past regrets and future anxieties. The book is based on Tolle's own spiritual awakening and his teachings on mindfulness and meditation.
Sleep Smarter: 21 Essential Strategies to Sleep Your Way to a Better Body, Better Health, and Bigger Success by Shawn Stevenson is a comprehensive guide that explores the importance of quality sleep and provides actionable strategies to improve sleep habits. Stevenson, a health expert, combines scientific research with practical advice to help readers optimise their sleep and reap the benefits it offers
"Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table" by Reed Holden and Mark Burton is an essential resource for sales professionals seeking to master the art of pricing and effectively demonstrate value through return on investment (ROI). In this comprehensive guide, Holden and Burton outline practical strategies and techniques for positioning price, understanding customer value, and negotiating win-win outcomes that maximise profitability for both the seller and the customer.
"Don't Sweat the Small Stuff... and It's All Small Stuff" is a self-help book written by Richard Carlson, a psychologist and bestselling author. The book offers practical advice for managing stress and anxiety by focusing on what really matters in life.
The Power of Mindful Learning by Ellen J. Langer offers valuable insights for leadership by introducing a transformative approach to learning that is deeply rooted in mindfulness and open-mindedness. Dr. Ellen Langer, a respected psychologist and Harvard University professor, underscores how these principles can enhance leadership skills and decision-making processes.