Language

Programmes

Courses - Page 2

58 results - Page 2 of 7

Communication Skills How to Engage and Understand Others module
Communication Skills

How to Engage and Understand Others

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...

Next Event:
Date
Mar 26, 2025
Time
11:00 AM
Customer Service Excellence Dealing with Challenging Customers module
Customer Operational Excellence

Dealing with Challenging Customers

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...

Next Event:
Date
Mar 26, 2025
Time
3:30 PM
Compliance Preventing Bribery and Corruption module
Compliance

Preventing Bribery and Corruption

Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...

Next Event:
Date
Mar 27, 2025
Time
9:30 AM
Customer Service Excellence Dealing with Challenging Customers - Part 2 module
Customer Operational Excellence

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

Next Event:
Date
Mar 27, 2025
Time
12:30 PM
Communication Skills Effective Verbal Communication module
Communication Skills

Effective Verbal Communication

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...

Next Event:
Date
Mar 31, 2025
Time
11:00 AM
Customer Service Excellence Delivering an Exceptional Customer Service for Internal Stakeholders module
Customer Operational Excellence

Delivering an Exceptional Customer Service for Internal Stakeholders

Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...

Business Essentials Working Remotely module
Business Skills

Working Remotely

Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...

Next Event:
Date
Apr 1, 2025
Time
2:00 PM
Customer Service Excellence Stakeholder Management module
Customer Strategic Excellence

Stakeholder Management

The stakeholder management process is critical as it is the lifeline to effective business relationships.  Each stakeholder is...

Next Event:
Date
Apr 2, 2025
Time
9:30 AM
Compliance General Data Protection Regulation (GDPR) module
Compliance

General Data Protection Regulation (GDPR)

This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...

Next Event:
Date
Apr 2, 2025
Time
3:30 PM