Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...