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Courses - Page 3

58 results - Page 3 of 7

Customer Service Excellence Crisis Management & De-escalation module
Customer Operational Excellence

Crisis Management & De-escalation

Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...

Next Event:
Date
Apr 3, 2025
Time
9:30 AM
Customer Service Excellence Putting Yourself in the Customer's Shoes module
Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...

Next Event:
Date
Apr 3, 2025
Time
5:00 PM
Customer Service Excellence Leading a Customer Service Team module
Customer Service Leadership

Leading a Customer Service Team

Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...

Next Event:
Date
Apr 8, 2025
Time
11:00 AM
Compliance Bullying and Harassment module
Compliance

Bullying and Harassment

Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...

Next Event:
Date
Apr 9, 2025
Time
9:30 AM
Customer Service Excellence Managing and Meeting  Customers' Expectations module
Customer Operational Excellence

Managing and Meeting Customers' Expectations

Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...

Next Event:
Date
Apr 9, 2025
Time
12:30 PM
Project Management Engaging Stakeholders module
Project Management

Engaging Stakeholders

Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...

Next Event:
Date
Apr 9, 2025
Time
3:30 PM
Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
Apr 10, 2025
Time
11:00 AM
Compliance Conflict of Interest module
Compliance

Conflict of Interest

This course explores the legal frameworks and ethical principles governing conflicts of interest in various sectors. We examine key...

Next Event:
Date
Apr 10, 2025
Time
3:30 PM
Communication Skills Effective and Active Listening module
Communication Skills

Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Next Event:
Date
Apr 15, 2025
Time
2:00 PM