Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This course explores the legal frameworks and ethical principles governing conflicts of interest in various sectors. We examine key...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...