Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
Discover current global trends in cyber-attacks and how to recognise them, learn of their potential impact and simple measures to put...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...