Sleep Smarter: 21 Essential Strategies to Sleep Your Way to a Better Body, Better Health, and Bigger Success by Shawn Stevenson is a comprehensive guide that explores the importance of quality sleep and provides actionable strategies to improve sleep habits. Stevenson, a health expert, combines scientific research with practical advice to help readers optimise their sleep and reap the benefits it offers
Grit: The Power of Passion and Perseverance by Angela Duckworth is a groundbreaking book that explores the concept of grit and its profound impact on success and achievement. Angela Duckworth, a psychologist and MacArthur Fellow, presents a compelling argument that grit, a combination of passion and perseverance, is a more accurate predictor of success than talent alone. Through her research and engaging storytelling, Duckworth offers readers valuable insights and strategies for cultivating grit in their own lives.
"Winning with People: Discover the People Principles That Work for You Every Time" by John C. Maxwell is a profound exploration of interpersonal relationships and the principles that underpin successful interactions with others. Maxwell, a renowned leadership expert, distils decades of experience and wisdom into practical advice that helps readers build stronger connections, communicate effectively, and influence others positively.
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.
Mindset: Changing the Way You Think to Fulfil Your Potential by Carol Dweck is a transformative book that explores the power of mindset in shaping our abilities, achievements, and personal growth. Dweck introduces the concept of a growth mindset versus a fixed mindset and demonstrates how adopting a growth mindset can lead to greater fulfilment and success in various areas of life.
"How to Wow" by Adrian Swinscoe is a customer service and experience guide that provides practical insights and strategies for businesses to create remarkable customer experiences effortlessly. The author, drawing on his extensive experience in customer service, outlines 68 actionable ways to enhance the customer journey and leave a lasting positive impression.