What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...