Managing Up: How to Forge an Effective Relationship with Those Above You by Rosanne Badowski is a comprehensive guide that offers practical advice and strategies for building strong relationships with superiors. Drawing on her extensive experience as an executive assistant to former General Electric CEO Jack Welch, Badowski provides valuable insights on managing upwards and leveraging that relationship for personal and professional growth.
In "How to Design and Deliver Great Training" by Alan Matthews, readers are presented with a comprehensive guide to crafting and delivering impactful training programs. Matthews, an experienced trainer and consultant, shares his wealth of knowledge, offering practical insights and actionable strategies for both novice and seasoned trainers alike.
The Imposter Syndrome Remedy: A 30-Day Action Plan to Stop Feeling Like a Fraud by E.V. Estacio is a practical and actionable guide designed to help individuals overcome imposter syndrome—the persistent feeling of inadequacy and the fear of being exposed as a fraud. Estacio provides a comprehensive 30-day action plan that combines self-reflection exercises, mindset shifts, and specific strategies to help readers break free from self-doubt and embrace their true capabilities.
The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change by Joe Hirsch is a thought-provoking book that challenges traditional approaches to feedback and offers a fresh perspective on how leaders can create a culture of effective feedback in the workplace. Hirsch, an expert in organisational culture and leadership development, presents a compelling case for reimagining feedback as a forward-looking tool that inspires growth and drives positive change.
"Cold Calling Techniques (That Really Work!)" by Stephen Schiffman is a classic guide that provides practical and actionable strategies for mastering the art of cold calling in the world of sales. First published in 1987 and updated in subsequent editions, Schiffman's book remains relevant by offering timeless principles that help sales professionals build successful cold calling campaigns.
The Disney Way: Harnessing the Management Secrets of Disney in Your Company is a book by Bill Capodagli and Lynn Jackson that explores the business practices and management principles that have made The Walt Disney Company so successful. One of the key elements of The Disney Way is the concept of putting yourself in the customer's shoes. This idea involves understanding the customer's perspective and taking steps to ensure that their experience is as positive as possible. Disney is known for its exceptional customer service and attention to detail, and the authors suggest that this is in large part due to the company's commitment to putting itself in the customer's shoes.