The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington is a comprehensive guide to understanding, designing, and improving the customer experience. The book describes the importance of putting yourself in the customer's shoes and understanding their needs and preferences in order to create a positive customer experience that fosters loyalty and repeat business.
Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath is a groundbreaking book that offers practical and insightful guidance on managing change effectively, whether in personal life or within organisations. Drawing from psychology, behavioural economics, and real-world examples, the authors provide a compelling framework for understanding and implementing change.
The Wisdom of Menopause: Creating Physical and Emotional Health and Healing During the Change by Christiane Northrup is a comprehensive guide that explores the physical, emotional, and spiritual dimensions of menopause. Dr. Northrup, a renowned women's health expert, provides valuable insights and practical advice for women navigating this transformative stage of life.
The Anxiety and Phobia Workbook by Edmund J. Bourne is a comprehensive self-help guide designed to assist individuals in managing and overcoming anxiety and phobias. With its practical approach and evidence-based techniques, the book has become a trusted resource for those seeking to improve their mental well-being.
Who: The A Method for Hiring by Geoff Smart and Randy Street provides a systematic and practical approach to hiring top talent. The authors introduce the A Method, a step-by-step process designed to help organisations make effective hiring decisions and build high-performing teams.
"Built to Last: Successful Habits of Visionary Companies" is a groundbreaking book authored by Jim Collins and Jerry I. Porras, originally published in 1994 and updated in 2004. The book is a seminal work in the realm of business literature and explores the enduring success of iconic companies. Over the course of extensive research, the authors aim to uncover the common traits and principles that have contributed to the long-term success of these visionary organisations.