"Quiet: The Power of Introverts in a World That Can't Stop Talking" by Susan Cain is a ground-breaking book that challenges the notion that extroversion is the only path to success in life and the workplace. The book draws on extensive research in psychology, neuroscience, and other fields to explore the unique strengths and challenges of introverts and provides valuable insights and strategies for achieving success and happiness as an introvert in a world that often favours extroversion.
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.
In Ethics and Risk Management, Lina Svedin examines the intersection of ethical considerations and risk management practices in organisations, particularly in the public sector. Svedin emphasises that effective risk management is not merely about minimising harm or avoiding liability but about incorporating ethical values into decision-making processes to balance competing interests and priorities. The book provides a comprehensive framework for understanding how ethical principles can guide organisations in navigating complex risks while maintaining trust and accountability.
Leadership: The Power of Emotional Intelligence by Daniel Goleman explores the crucial connection between emotional intelligence (EI) and effective leadership. Drawing on extensive research and case studies, Goleman reveals how emotional intelligence skills can elevate leaders to new levels of success. This book explores the transformative impact of emotional intelligence on leadership.
"Project Management: A Systems Approach to Planning, Scheduling, and Controlling" by Harold Kerzner is a comprehensive guide to project management, providing a detailed overview of the key concepts, principles, and techniques involved in managing projects effectively. The book covers all aspects of project management, from planning and scheduling to budgeting and risk management, making it an indispensable resource for project managers of all experience levels.
"The Speed of Trust: The One Thing That Changes Everything" by Stephen M.R. Covey is a transformative book that explores the profound impact trust has on personal and organisational success. Drawing from the principles of his father's renowned work, "The 7 Habits of Highly Effective People," Covey delves into the concept of trust and provides a comprehensive framework for understanding, building, and repairing it.