"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
"The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever" by Michael Bungay Stanier is a practical guide to coaching that emphasizes the importance of asking powerful questions and listening deeply. The author provides a set of seven essential coaching questions that can be used in a variety of coaching situations to help explore goals and achieve results.
"Don't Sweat the Small Stuff... and It's All Small Stuff" is a self-help book written by Richard Carlson, a psychologist and bestselling author. The book offers practical advice for managing stress and anxiety by focusing on what really matters in life.
Great One-on-One Meetings for Busy Managers: Manage your team in a way that's empowering for them and dependable for you by Nick Robinson is a practical guidebook that offers valuable insights and strategies for conducting effective one-on-one meetings with team members. Recognising the challenges faced by busy managers, Robinson provides practical advice and actionable techniques to optimise these meetings, fostering stronger relationships and driving team performance.
Essentialism: The Disciplined Pursuit of Less by Greg McKeown is a thought-provoking book that challenges the prevailing notion that more is always better and offers a fresh perspective on how to live a more meaningful and purposeful life. McKeown introduces the concept of essentialism, which involves deliberately and consciously choosing the few vital things that truly matter and eliminating the rest.
"Leading the Customer Experience" by Sarah Cook is a comprehensive guide for organisations aiming to deliver exceptional customer service and create long-lasting customer loyalty. Cook emphasises that in today’s highly competitive market, providing an outstanding customer experience (CX) is not just a differentiator but a necessity for businesses to thrive.