Michael M. Bissonette's "Project Risk Management: A Practical Implementation Approach" is a comprehensive guide designed to equip project managers with effective tools and techniques for managing risks throughout the project lifecycle. The book is rooted in practical application, ensuring that project managers can implement risk management strategies effectively in real-world scenarios.
"The Art of Closing the Sale" by Brian Tracy is a classic guide to the art of selling. The book offers a comprehensive framework for the sales process, from prospecting and qualifying leads to closing the sale and following up with customers.
In his groundbreaking book Emotional Intelligence: Why It Can Matter More Than IQ, author Daniel Goleman challenges the conventional notion that intelligence is solely defined by one's IQ. Goleman argues that emotional intelligence, which encompasses a set of skills related to understanding and managing emotions, plays a crucial role in personal and professional success.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
The Mindful Way Workbook: An 8-Week Program to Free Yourself from Depression and Emotional Distress is an invaluable resource for individuals seeking to overcome depression and manage emotional distress. Written by John Teasdale, Mark Williams, and Zindel Segal, this workbook provides a comprehensive and practical guide to utilising mindfulness-based cognitive therapy (MBCT) as a means of achieving lasting emotional well-being.
"The Retail Doctor's Guide to Growing Your Business: A Step-by-Step Approach to Quickly Diagnose, Treat, and Cure" by Bob Phibbs is a comprehensive guide to improving customer service in the retail industry. The book provides practical advice for retailers looking to create a customer-centric culture and grow their business.