During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...