Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.
Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin is a transformative book that draws on the authors' experiences as Navy SEAL officers to provide powerful lessons on leadership. Through captivating anecdotes and practical insights, Willink and Babin outline the principles of extreme ownership and demonstrate how they can be applied in any leadership role.
"Excel Formulas & Functions For Dummies" is a comprehensive guide designed to help readers unlock the full potential of Microsoft Excel's formula and function capabilities. Authored by Ken Bluttman and Peter G. Aitken, this book caters to users of all levels, from beginners to experienced Excel enthusiasts, providing clear explanations, practical examples, and useful tips for mastering Excel formulas and functions
"Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales" by Mike Brooks is a comprehensive guide designed to equip sales professionals with effective scripts and strategies for successful telephone conversations. Brooks, a renowned sales trainer and expert, provides a valuable resource filled with word-for-word scripts and practical advice to help individuals master the art of phone-based selling.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a compelling book that explores the power of embracing customer complaints and turning them into opportunities to enhance customer loyalty and business success. Baer provides valuable insights, real-world examples, and actionable strategies to help organisations effectively handle customer feedback and create a culture of customer-centricity.
Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves is a practical guide that explores the concept of emotional intelligence (EQ) and provides strategies for improving it. The book builds upon the idea that emotional intelligence is a critical skill for personal and professional success. It offers a step-by-step approach to developing emotional intelligence and enhancing one's ability to understand and manage emotions, both in oneself and in others.