Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
This webinar aims to equip participants with the essential skills and knowledge required to excel in telephone communication, fostering...
Time is our biggest enemy and something we can't buy or get back. A short bite size session sharing best practice and top tips on how...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
This training course equips employees with the knowledge and tools to recognise, prevent, and report sexual harassment in the workplace....
The ability to remain flexible at all times is a key characteristic of successful project managers. But how can we balance flexibility...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
The chance to speak with one to one with your direct reports is a valuable opportunity to get to know them better, what drives and...
There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...