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Customer Service Excellence Understanding Style Awareness - Part 2 module
Customer Delivery Excellence

Understanding Style Awareness - Part 2

This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...

Next Event:
Date
Nov 28, 2024
Time
12:30 PM
Customer Service Excellence Dealing with Challenging Customers - Part 2 module
Customer Operational Excellence

Dealing with Challenging Customers - Part 2

Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...

Next Event:
Date
Dec 2, 2024
Time
11:00 AM
Workplace Readiness Managing Conflict within the Workplace to a Positive Conclusion module
Communication in the Workplace

Managing Conflict within the Workplace to a Positive Conclusion

Conflict is an inevitable part of any workplace, but when managed effectively, it can lead to innovation, stronger relationships, and...

Microlearning AI in Office 365 module
Business Essentials - Micro

AI in Office 365

This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...

Next Event:
Date
Dec 6, 2024
Time
11:00 AM
Compliance Sexual Harassment module
Compliance

Sexual Harassment

Join this course to gain an overview of recent global Sexual Harassment legislation, with a focus on the latest UK-specific updates....

Next Event:
Date
Dec 6, 2024
Time
2:00 PM
Workplace Readiness Communicating Effectively in the Corporate World module
Communication in the Workplace

Communicating Effectively in the Corporate World

In today's fast-paced and dynamic corporate environment, effective communication is a critical skill that can significantly impact...

Next Event:
Date
Jan 7, 2025
Time
12:30 PM
Customer Service Excellence Customer Complaint Resolution - Part 2 module
Customer Strategic Excellence

Customer Complaint Resolution - Part 2

Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...

Next Event:
Date
Feb 6, 2025
Time
3:30 PM
Leadership Understanding the S.T.A.R Competency Model module
Performance Management

Understanding the S.T.A.R Competency Model

This course is designed to equip you with a clear understanding of the S.T.A.R. (Situation, Task, Action, Result) framework, a widely...

Leadership Setting Objectives, Goals and Actions module
Performance Management

Setting Objectives, Goals and Actions

Achieving success in your career and personal life begins with setting clear objectives, defining actionable goals, and creating a...

Next Event:

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