One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
We’ve all heard the term “planned with military precision” and this session will give those with no formal project...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Learn how to identify and understand your own emotions and become aware of their impact and how to express emotions in a positive manner....