Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
When Cultures Collide: Leading Across Cultures by Richard Lewis is an insightful and comprehensive book that delves into the complexities of cross-cultural communication and leadership. Drawing upon his extensive experience as a linguist and international business consultant, Lewis provides a framework to understand cultural differences and offers practical strategies for effective leadership in diverse cultural contexts.
Anti-Money Laundering: What You Need to Know by Susan Grossley is a concise and accessible guide that provides readers with a foundational understanding of money laundering and its implications. Geared towards individuals and organisations seeking a clear overview of the topic, Grossley's book offers key insights and practical advice to enhance awareness and compliance with anti-money laundering (AML) regulations.
The Disney Way: Harnessing the Management Secrets of Disney in Your Company is a book by Bill Capodagli and Lynn Jackson that explores the business practices and management principles that have made The Walt Disney Company so successful. One of the key elements of The Disney Way is the concept of putting yourself in the customer's shoes. This idea involves understanding the customer's perspective and taking steps to ensure that their experience is as positive as possible. Disney is known for its exceptional customer service and attention to detail, and the authors suggest that this is in large part due to the company's commitment to putting itself in the customer's shoes.
Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves is a practical guide that explores the concept of emotional intelligence (EQ) and provides strategies for improving it. The book builds upon the idea that emotional intelligence is a critical skill for personal and professional success. It offers a step-by-step approach to developing emotional intelligence and enhancing one's ability to understand and manage emotions, both in oneself and in others.
The First-Time Manager by Loren B. Belker, Jim McCormick, and Gary S. Topchik is a comprehensive guide specifically designed for individuals transitioning into their first leadership role. Packed with practical advice, real-world examples, and actionable strategies, this book equips new managers with the essential skills and knowledge needed to succeed in their managerial journey.